1. Introduction

At DS SMS HUB (operated by Devionic Solutions), your privacy is extremely important to us. This Privacy Policy details how we collect, store, secure, process, and utilize your personal information. By using our Platform or any of our Services, you consent to the data collection and usage practices described herein under the Nigeria Data Protection Regulation (NDPR) and other applicable international data regulations.

2. Information We Collect

We collect information you provide directly to us when creating an account, making a purchase, or interacting with our services. This includes:

• Personal Identification Details: Your name, email address, phone number, and account username.
• Transactional Logs: Detailed purchase history, including wallet deposits, purchased virtual numbers, data packages, airtime transactions, and social media boost orders.
• Security & Browser Metadata: IP address, device fingerprints, login timings, and session details to power our automated security firewall and rate limiters.

3. How We Use Your Information

We process your data to fulfill our services and protect our ecosystem. Specifically, we use your information for:

• Service Execution: Delivering purchased verification codes, crediting telecom packages, and managing your reseller dashboard.
• Email & Marketing Campaigns: We periodically send administrative updates, product changes, promotions, new feature announcements, and marketing notifications to your registered email address.
• Attack Detection & Security Hardening: Monitoring logs and rate limits to block brute-force attempts, IP-spoofing, and malicious traffic.

4. Marketing Emails & Opt-Out Policy

We are committed to transparent, Nitda, and CAN-SPAM compliant communication. When you sign up, you agree to receive marketing campaigns from us. However, you retain full control over your subscription:

• Opt-Out: If you no longer wish to receive marketing notifications, alerts, or newsletters, you can click the "Unsubscribe" link at the bottom of any marketing email sent to you.
• Dashboard Control: You can also adjust your communication preferences directly in your account settings or by opening a support ticket.
• Transactional Mail: Please note that even if you opt-out of marketing emails, you will continue to receive necessary transactional messages (e.g. password resets, purchase receipts, and security alerts).

5. Data Sharing & Third Parties

We strictly do **NOT** sell, rent, or trade your personal information to third parties for their marketing purposes. We only share necessary data with trusted payment and SMS verification partners to process payments and verify numbers. These partners are legally bound to protect your data.

6. Cookies and Tracking

We use essential cookies to maintain user login states, remember your system preferences, and enhance web page performance. You can choose to disable cookies in your browser settings, though doing so might affect dashboard functionality. For full details, see our Cookie Policy.

7. Data Security

We implement professional-grade security shields, including secure hashing algorithms (bcrypt) for credentials, secure SSL transport layers, and strictly verified webhook signature channels to prevent database leakage and payload tampering.

8. Contact & Compliance Disputes

If you have any questions or concerns regarding your privacy or wish to request data deletion, contact our Data Officer:

• Email: support@dssmshub.com.ng
• Phone: +2348112740657